Closing broadband and landline

AndyT18
Explorer

‎08-09-2021 09:41 PM

When will I get confirmation that my Mother's broadband and landline have been cancelled now she's in a care home? Her flat was rented and now is empty as I have given notice to her landlady

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎08-09-2021 09:43 PM

Have you given the 14-days notice of cancellation to EE? When?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
AndyT18
Explorer
In response to XRaySpeX

‎08-09-2021 09:49 PM

Hi XRaySpeX sent a email to the account specialist team yesterday and I was hoping for confirmation of the email or a reply

XRaySpeX
EE Community Star
EE Community Star
In response to AndyT18

‎08-09-2021 09:51 PM

They'll be back to you to tell you.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP