Ending my contract

ficyl
Visitor

‎08-09-2021 05:01 PM

My Broadband/Telephone ends this month and I do not want to renew the contract.  I am away from the UK and cannot call the company.  I sent e-mail messages to the customer service and they bounced back.  I have sent messages to that address in the past.  How can I give them notice not to renew the contract?

 

Thank you.

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎08-09-2021 05:11 PM

You need to call EE to give 14 days notice. Try calling CS on the Freephone no. in my sig. over Skype. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Northerner
EE Community Star
EE Community Star

‎08-09-2021 05:12 PM

Hi @ficyl 

 

Please read EE guide:

 

HOW DO I CANCEL MY BROADBAND, LANDLINE OR TV PLAN?

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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