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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

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Sorcha by Former EE Community Manager
  • 2648 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15503 Views
  • 51 replies
  • 65 Helpful

EE Smart Hub - Google Nest compatibility?

Hi, I have recently got a new smart hub with EE. The coverage in the house is pretty poor in some of the further away rooms. I would like to try a mesh network solution, specifically the Google Nest WiFi. Is the EE smart hub compatible with the Googl...

change address

Hi I would like to change my address but can’t find where to do so as I have move out new address is xx xxxxx xxxx, xxxxxxxxx   [mod edit: please do not post personal information on the public board. Thanks!]

Shaun941 by Visitor
  • 4919 Views
  • 18 replies
  • 3 Helpful

Loyalty Discount

Hello, I have been an EE sim only customer for years, with a loyalty discount applied.I have spoken with the upgrades team so that I can utilise 5G but they will not transfer the loyalty discount to any new plan. instead, I am being offered a plan th...

nghafoor by Explorer
  • 745 Views
  • 3 replies
  • 0 Helpful

Boost transfer

I am currently on a weekly £1 data plan with 21 Boosts giving me 100mb +50x21 mb =1150 mb per week. If I changed to the £5 per month plan giving me 250mb, how much data would my 21 boosts give me per month?

Pingu512 by Investigator
  • 501 Views
  • 6 replies
  • 1 Helpful

Trouble upgrading ‘sorry we couldn’t find that page'

I am trying to take advantage of the free upgrade but i keep getting ‘sorry we couldn’t find that page'. I had received this message on chrome and firefox on both mobile and pc and edge on pc. This needs to be seriously sorted out otherwise I will be...

TheBrit22 by Investigator
  • 1524 Views
  • 9 replies
  • 3 Helpful

Upgrading

Hi, my contract ends next month and got a message saying I’m eligible for an upgrade now, when I press on a phone deal it just says “sorry, it looks like there are no suitable plans available for this device right now”. Now I have pressed on everyone...

Re: Order tracking: pay monthly orders

Hi I place an order on the 21/9/2021 and got the confirmation on the 23rd but have had no other updates and the tracking still says awaiting confirmation.  Thanks Lee

DoddsLee by Explorer
  • 408 Views
  • 5 replies
  • 0 Helpful

My EE app

Morning, I've just this morning switched to contract from payg but when I go to the EE app it asks me to add my number! But when I click OK it doesn't let me in! Any help would be greatly appreciated Thanks 

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K8ie1982_ by Investigator
  • 644 Views
  • 5 replies
  • 2 Helpful

Resolved! 4G service degradation

I hope somebody may be able to help. I live in a rural location in NE Scotland I went to EE 4g broadband a couple of months ago due to poor landline speeds and was blown away by the service.90-100Mbps down, 30+ up 30-40 ping and <1 jitter.So I cancel...

Pauleng by Contributor
  • 1844 Views
  • 7 replies
  • 4 Helpful