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Upgrading

Chlofrancis2
Investigator
Investigator

‎27-09-2021 01:43 AM

Hi, my contract ends next month and got a message saying I’m eligible for an upgrade now, when I press on a phone deal it just says “sorry, it looks like there are no suitable plans available for this device right now”. Now I have pressed on everyone phone and it’s saying the exact same thing I left it for a few days but still saying the same on all of them!!

5 REPLIES 5
Leanne_T
EE Community Support Team

‎27-09-2021 08:19 AM

Hi @Chlofrancis2

 

Thanks for coming to the community. 

 

Do you have an early upgrade fee to pay or is this free? 

 

Do you have an upgrade anytime plan?

 

Thanks 🙂

 

Leanne.

0 Helpful
Chlofrancis2
Investigator
Investigator
In response to Leanne_T

‎27-09-2021 12:53 PM

Hi, no I can upgrade at anytime. 

0 Helpful
Leanne_T
EE Community Support Team
In response to Chlofrancis2

‎27-09-2021 12:56 PM

Thanks @Chlofrancis2

 

Is there any plan the same price or higher showing, or do you get the message with no plans at all showing? 

 

Leanne. 

0 Helpful
Chlofrancis2
Investigator
Investigator
In response to Leanne_T

‎27-09-2021 03:27 PM

No I just get got a message saying I’m eligible for an upgrade 

0 Helpful
Leanne_T
EE Community Support Team
In response to Chlofrancis2

‎27-09-2021 03:29 PM

Thanks @Chlofrancis2

 

If you give us a call on 150, the team will go through your upgrade options with you. 

 

Thanks 🙂

 

Leanne. 

0 Helpful