The EE Community

Port Forwarding 9311

Can anyone instruct me how to port forward this number 9311 on my router.It's for a CIS EV charger that I can not connect to.Thanks 

Order tracking

I am trying to track an order but every time I click on "Track Order" I get the message:Some internal error occurredE00001: Service Error. User Reference is REF20250318-1739248292976 Has anyone else experienced this? Is there a solution?Thanks

leaving ee 65075 always busy to obtain a PAC CODE How do I get the pac code

How to i get double data as I'm with bt broadband. Not had a text. Please advis

SIM R Unlimited 24m £24 R

I was upgrading from 11:50 per month to include no charges for roaming price was 13.00  but my bill is now 24.00 per month and i asked for the 13.00 package online 

Apple music inclusive extra - No subscription through mobile network provider

I have 2 mobile phones on pay monthly sim contract with EE.The first sim was purchased in 2017 with an Apple Music subscription. (Which is working fine with one Apple ID)the second pay monthly sim i purchased on 20th November 2023 as an additional li...

BT Colleague Discount

Hi EE team,Will my 50% employee discount still apply when I upgrade my phone due to the current contract coming to an end ? Currently, the prices provided does for the upgrade do not include the employee discount and I want to make sure this will sti...

Roaming in New Zealand 2025

I am in New Zealand, travelling for 30 days.  Before leaving the UK I changed my plan to include full roaming as the old roaming pass is no longer available.  I arrive in New Zealand and immediately get an EE text inviting me to pay £5 per day or £25...

Scam Call

Just received a call from 07367 519099, and a man calling himself Kevin.He said he was calling from EE,  about a discount offering 25% off the monthly bill of EE customers,  who on time each month. After asking me to confirm if that sounded like a go...