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My EE app

K8ie1982_
Investigator
Investigator

‎27-09-2021 10:00 AM

Morning, 

I've just this morning switched to contract from payg but when I go to the EE app it asks me to add my number! But when I click OK it doesn't let me in! Screenshot_20210927-093916_Chrome.jpg

Any help would be greatly appreciated 

Thanks 

0 Helpful
5 REPLIES 5
Leanne_T
EE Community Support Team

‎27-09-2021 10:36 AM - edited ‎27-09-2021 10:36 AM

Hi @K8ie1982_ 

 

Thanks for coming to the community. 

 

If you have moved from pay monthly to pay as you go, your My EE account may need reset. 

 

If you get in touch with our Pay as you go Care team on 150, they will get this sorted for you 🙂

 

Leanne.

0 Helpful
K8ie1982_
Investigator
Investigator
In response to Leanne_T

‎27-09-2021 11:10 AM

Thanks for replying, 

 

I've switched from payg to pay monthly! 

0 Helpful
Leanne_T
EE Community Support Team
In response to K8ie1982_

‎27-09-2021 11:14 AM

Thanks @K8ie1982_

 

If you give us a call the team will get this sorted for you.

 

Leanne.

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎27-09-2021 12:53 PM

You need to call CS to delete your old PAYG MyEE a/c & then you can set up your new contract MyEE a/c afresh, using the same mobile no. & email addy if desired. You can't mix them under MyEE.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
K8ie1982_
Investigator
Investigator
In response to XRaySpeX

‎27-09-2021 02:20 PM

Thanks for your reply..

 

Currently on hold to CS but they seem to be very busy today! 

0 Helpful