Loyalty Discount

[nghafoor]

Hello,

I have been an EE sim only customer for years, with a loyalty discount applied.

I have spoken with the upgrades team so that I can utilise 5G but they will not transfer the loyalty discount to any new plan. instead, I am being offered a plan that is available to ANYONE how is this respecting and honouring long term customers.

I am now considering my options as I find them terrible.

[Leanne_T]

Hi @nghafoor

Thanks for coming to the community. 

I am sorry if you have been advised this discount is not available with the plan you would like, did they suggest any other plans that would keep the discount? 

Leanne.

[nghafoor]

Hi @Leanne_T

Nope, they would not transfer the discount to any plan but offered every other plan that is available to select online by new customers.

I am happy with my current plan I would only like the 5G services turned on as I have been with you since before 5G the current sim plan is not enabled.

I was then advised that texting UP to 150 there could be other deals but I got an automatic reply that pointed me to the same online chat.

Thanks

Nas

[Leanne_T]

Hi @nghafoor

Thanks for coming back to me. 

If you give us a call on 150, the team will see if they can help. 

Thanks,

Leanne.