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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2651 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15542 Views
  • 51 replies
  • 65 Helpful

Upfront upgrade cost credited to EE account

Hi, I recently upgraded my plan to include the iPhone 13 Pro Max. I was charged a £50 upfront fee which was successfully taken from my account and I received confirmation. I have noticed that this £50 has now been added as credit to my EE account and...

eSIM and Replacement Activation

Good evening, Somewhat foolishly I deleted my EE eSIM when I performed a factory reset on my iPhone. As I no longer have access to my number to receive the one time SMS code I used the chat facility and explained what had happened to an agent. They s...

Upgrade and free gift

Hi. I have seen posts about people getting free gifts when you upgrade. Is this for selected users only? I have checked my upgrade and it says upfront fees, does anyone know why these fees need to be paid and why these are required? 

ShazzaW13 by Investigator
  • 4214 Views
  • 2 replies
  • 0 Helpful

sister passed away

i need to contact EE to tell that my sister has passed away.Who do i contact??any advice out there

Fixed add ons

Hi, I have several fixed add ons. Data boost (removable add on), data boost, data x 2, £ loyalty discount and £ loyalty and BT offer. I would like to know if I upgrade to a 5G smart contract online if all my add ons will remain? Or do I need to call ...

Cant upgrade phone

Every time i pick a plan and click the checkout says site under maintenance this has been happening since Thursday now i have no time to call as the wait on phone is ridiculous cleared cache and cookies on every browser still nothing what else can i ...

Itemised bill

Hi I have a problem to see my itemised bill just can’t load any inf I tried app and web side any ideas is it a problem on EE side or something else 

Mrugal123 by Investigator
  • 579 Views
  • 5 replies
  • 0 Helpful

Unused PAC Code

Hi All! I mistakenly requested a PAC code on my EE number instead of my business phone elsewhere. Am I right in saying that aslong as I dont use this (I obviously wont as dont want to leave) that it will just expire and my account wont close? I'm jus...

samspud1 by Explorer
  • 371 Views
  • 3 replies
  • 2 Helpful

Resolved! changing plan

Hi guys! i have the 4gEE data router right. and i want to upgrade from 200gb a month to unlimited. do i need a new sim card to put into the router for the new plan? or will it just update? because its the same number n stuff. thank you 

Hodingle by Visitor
  • 1257 Views
  • 1 replies
  • 1 Helpful