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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2648 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15504 Views
  • 51 replies
  • 65 Helpful

EE app not recognising password

Why is the app not recognising my password when the web page allows me to log in as normal. I have reinstalled the app and it has made no difference 

Tmlarv by Investigator
  • 738 Views
  • 7 replies
  • 0 Helpful

Overpaying for BT Sport add on?

Hi, I've just noticed I may be overpaying for BT sport but wanted to check. I've been paying £15 for the BT Sports Ultimate and Large Screen. I upgraded a while ago and chose BT Ultimate as smart benefit and I've still been paying the £15 a month. Fr...

My EE Down again

I have been trying to get onto myEE and the myEE app and each time I put in the code sent to me by EE after entering my phone number I get message telling the site is down and EE are working on a resolution. This wouldn't be so bad but this has been ...

My pack did not renew

Hello, My pack did not renew automatically although I have enough credit.  Can someone help, please? Thank you!

Eewwa by Investigator
  • 636 Views
  • 7 replies
  • 1 Helpful

Re: Early upgrade fee

Hello,  I have this same issue. I have an S20 Ultra and it says that on certain plans there's no early upgrade fee. I selected the £75pm deal on the Fold3 which crossed out the early upgrade fee. As soon as I get to the checkout, the fee is still the...

willhands by Investigator
  • 585 Views
  • 3 replies
  • 0 Helpful

Resolved! My order

Hi, I'm new to EE and I have ordered IPhone 13, pink, 256 storage yesterday and haven't received any email or text but the money in my acc is saying pending. So is my order went through or not?? Also, how will I get any updates on my order if it has ...

Fyeasmin by Contributor
  • 1253 Views
  • 3 replies
  • 1 Helpful

Data addins not working

I've purchased 2 data addons but my app is still showing I have zero data. They're both showing under addons but my data balance is zero

AWYoung by Investigator
  • 1283 Views
  • 7 replies
  • 0 Helpful

Claiming Galaxy Buds +

Hi,  I ordered a new S21 a few days ago and am therefore waiting up to 21 days for it to be dispatched. I just wanted to check that if I receive the phone after the 30/9/21 (the cut off for the promotion) I will still be eligible for the free earbuds...