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Resolved! Declining Signal Strength Lake District
Postcode LA22. Data download speed early morning is 50 mps. Over the course of the day it declines until it is 250kps early evening and unusable. Seems to be a repeating issue. Can anyone help?
Paying
Hi alli paid my pay as you go bill and the money came out my bank account, yet ee are still saying that I need to pay my bill and I cannot use my data. I don’t fancy paying twice. What should I do ?
Sim issues
I got my mum a new sim from the supermarket and she wants it’s just so she can use WhatsApp, she doesn’t need all the data and calls just needs the number to be verified for her to use in her tablet. She is always connected to WiFi so how can I get t...
US Data Roaming
Hi, i'm currently in the US and purchased a 900mb 7 day roaming package however my phone won't let me connect to the internet. I have turned it on and off, turned data roaming on and off, tried putting it in flight mode then on again, i have tried se...
Second apple tv
Has anyone bought from eBay an EEtv Apple TV for a second box and it’s worked. im considering buying one from eBay and using it as my second box as its far superior than the mini box. some folk are selling the EETV unopened Apple TV
SIM plan question
I was on a legacy plan from Plusnet where I was paying around £6.88 a month. The following is all to the very best of my recollection. I received a text from EE around the beginning of July 2025 informing me that my payment would increase to £7.50. F...
5g mobile broadband keeps turning off
Hi, i have recently (January 23) upgraded from the 4g mobile broadband to 5g mobile broadband.this new device seems to be a sealed unit so the battery is not accessible unlike the 4g model. over the past week, the device has begun turning off unexpec...
EE TV Box turning on by itself
I have recently changed from BT to EE. I now have a black box to control my TV, but the box comes on itself quite often which starts the TV working. I have spoken to EE support and have been given a replacement remote control but I still get the prob...
EE TV Remote flashes green not purple
New EE tv customer, I've tried to set up my remote, everywhere says to reset it it should flas purple 3 times, mine only flashes green. It wont control my telly which is a c 7 year old LG. When I go on settings on the ee box and select bluetooth remo...
Positive Feedback - Luke in Plymouth
HiI couldn’t find a positive feedback form and didn’t receive a feedback survey text, but I really wanted to comment on the excellent help I received from Luke in Plymouth. Following a few painful calls to try and resolve my issue, two complaints log...
