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My EE Down again

Billwill61
Visitor

‎15-07-2021 08:09 PM

I have been trying to get onto myEE and the myEE app and each time I put in the code sent to me by EE after entering my phone number I get message telling the site is down and EE are working on a resolution. This wouldn't be so bad but this has been going on since March.  I'm no IT Tech but surely EE should have fixed the problem by now?  If this doesn't get resolved soon I will have to change network to one that has an online app that works

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎15-07-2021 09:19 PM

@Billwill61  Call customer services are request that they reset your online account.  My EE only goes down when EE are doing account maintenance and sometimes when you try and login after this planed maintenance you get this error and until you request your account to be reset it’ll continue to have this error.  EE doesn’t know who has this error so you need to call to have it your account reset. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Krissy_911
Visitor
In response to Chris_B

‎10-10-2021 11:11 AM

I've the same problem Ive not been able to get into rhe my ee  for a couple of weeks now

0 Helpful
Leanne_T
EE Community Support Team
In response to Krissy_911

‎10-10-2021 11:14 AM

Hi @Krissy_911

 

Thanks for coming to the community. 

 

What happens when you log in? 

 

Are you unable to access the My EE app and My EE online? 

 

Leanne.

0 Helpful