My pack did not renew

[Eewwa]

Hello,

My pack did not renew automatically although I have enough credit. 

Can someone help, please?

Thank you!

[Leanne_T]

Hi @Eewwa

Thanks for coming to the community. 

Can you text BALANCE to 150 and let me know the reply? 

Thanks 🙂

Leanne.

[Eewwa]

Hi @Leanne_T !

Done, my balance is £10.95.

Not sure why the pack is not activating...

[Leanne_T]

Hi @Eewwa

Which pack would you like to activate? 

Are you starting the pack early? 

Leanne.

[Eewwa]

£10 data pack - 2GB data, 100 minutes please. I'm using the same pack for years now. Not starting it early

[Leanne_T]

Thanks @Eewwa

Can you try texting NOW to 150? 

Leanne.

[Eewwa]

I did and got this reply...

'You need to add some credit to pay for your Pack, please top up at ee.co.uk/myee. Your pack will then start automatically.

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices'

[Leanne_T]

Thanks @Eewwa

In this case, please give us a call on 150 or 0800 079 8586 and the team will get this checked for you 🙂

Leanne.