My friend moved to Canada recently and was in the process of sorting out Canadian utilities, one of them being a mobile carrier.
As he'd closed down all his UK accounts before leaving, I stepped in to help him out in the interim period whilst he was waiting for the required social insurance numbers to allow him to take service from Bell.
I decided to let him use one of my lines in the interim and was really impressed that all that took was a 'sim swap' to eSim and then sent him the QR code. A minute later, that line is now roaming in Canada.
So that line is a 1GB data line (I use it for incoming work calls here in a dual sim phone so need nothing extra). Once he'd confirmed it was working in Canada, I then added the 'Roam Further' extra and a data add on.
I went for 10GB but this errored. I tried again, it worked. Happy days.
Until I noticed in My EE that the line now had 21GB of data (to me meaning the add on had gone through twice). I did a live chat with EE and was assured this wasn't the case. Only one data add one had worked so I was to ignore it.
We're now a good two or three weeks later. I look again, that line is showing 20.4GB of 21GB remaining (as obviously the Bell sim card arrived a day later so assume he's using that as the primary sim in his dual sim phone).
When I look at the data, I see
10GB left of 10GB with a status of 'STACKED' and on the line below
10.41GB left of 11GB with a status of 'ACTIVE'
So my questions are:
- Will I be billed for the two adds ons or does the stacked one mean it'll only be billed if he uses it (which let's be fair, he won't - I could have got away leaving it at the standard 1GB)
- On 02/01/2022 when the billing refreshes, will the line go back to 1GB (these add ons aren't reoccurring are they or do I need to do something to cancel them)
- The 'Roam Further' has a 30 day notice period so I just cancel that whenever and it comes off a month later?
Just aware that I'll be sim swapping back soon so it'll not be roaming anymore.
