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Data addins not working

AWYoung
Investigator
Investigator

‎09-10-2021 06:47 PM

I've purchased 2 data addons but my app is still showing I have zero data. They're both showing under addons but my data balance is zero

0 Helpful
7 REPLIES 7
Northerner
EE Community Star
EE Community Star

‎09-10-2021 07:25 PM

Hi @AWYoung 

 

Have you tried restarting your device? 

 

If you text BA to 150 what does it say? 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
AWYoung
Investigator
Investigator
In response to Northerner

‎09-10-2021 07:34 PM

Still zero data after phone reset.

 

BA sends text - 

Your current balance as of today 19:26 is £0.02. You have 246 minutes and 500 texts remaining until 09/11/2021 for your £5 Pack. Your remaining data includes of rolled over data. Your last top up was £10.00 on 08/10/2021 at 10:41. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

0 Helpful
Leanne_T
EE Community Support Team
In response to AWYoung

‎10-10-2021 08:14 AM

Hi @AWYoung

 

Thanks for coming to the community. 

 

Can you visit add-on.ee.co.uk, how much data is showing?

 

Leanne 🙂

0 Helpful
AWYoung
Investigator
Investigator
In response to Leanne_T

‎10-10-2021 09:29 AM

No it's not showing on the Web site. Just on the addons tab on the EE app (which is how I bought it)

0 Helpful
Leanne_T
EE Community Support Team
In response to AWYoung

‎10-10-2021 09:34 AM

Hi @AWYoung

 

Thanks for coming back to me. 

 

Has the charge been taken from your credit for the add-on?

 

Leanne 🙂

0 Helpful
AWYoung
Investigator
Investigator
In response to Leanne_T

‎10-10-2021 09:36 AM

Yes. 2 addons have been charged for (I thought I'd made a mistake and bought another one)and are both showing in the app

0 Helpful
Leanne_T
EE Community Support Team
In response to AWYoung

‎10-10-2021 09:38 AM

Thanks @AWYoung

 

In this case, please give us a call on 150 or 0800 079 8586. The team will get this looked into for you. 

 

Thanks 🙂

 

Leanne. 

0 Helpful