Data addins not working

[AWYoung]

I've purchased 2 data addons but my app is still showing I have zero data. They're both showing under addons but my data balance is zero

[Northerner]

Hi @AWYoung 

Have you tried restarting your device? 

If you text BA to 150 what does it say? 

Thanks

[AWYoung]

Still zero data after phone reset.

BA sends text - 

Your current balance as of today 19:26 is £0.02. You have 246 minutes and 500 texts remaining until 09/11/2021 for your £5 Pack. Your remaining data includes of rolled over data. Your last top up was £10.00 on 08/10/2021 at 10:41. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

[Leanne_T]

Hi @AWYoung

Thanks for coming to the community. 

Can you visit add-on.ee.co.uk, how much data is showing?

Leanne 🙂

[AWYoung]

No it's not showing on the Web site. Just on the addons tab on the EE app (which is how I bought it)

[Leanne_T]

Hi @AWYoung

Thanks for coming back to me. 

Has the charge been taken from your credit for the add-on?

Leanne 🙂

[AWYoung]

Yes. 2 addons have been charged for (I thought I'd made a mistake and bought another one)and are both showing in the app

[Leanne_T]

Thanks @AWYoung

In this case, please give us a call on 150 or 0800 079 8586. The team will get this looked into for you. 

Thanks 🙂

Leanne.