EE app not recognising password

[Tmlarv]

Why is the app not recognising my password when the web page allows me to log in as normal. I have reinstalled the app and it has made no difference 

[Leanne_T]

Afternoon @Tmlarv 

Thanks for posting. 

Have you tried changing your password? 

You can find help in our The My EE app has had a fine-tune, article. 

Leanne 🙂

[Tmlarv]

Hi, yes several times which go ahead and work on the webpage but not the app

[Katie_B]

Hi @Tmlarv. 

To confirm, you have changed your password but still receive this error?

Speak soon, 

Katie 🙂

[Tmlarv]

Yes Katie & the app on iPhone & iPad have the same error while browser on both is fine

[Katie_B]

Hi @Tmlarv. 

I have sent you a private message for more details. 

Speak soon, 

Katie 🙂

[Hel2311]

I am having exactly the same issue and no matter how many times I reset the password or delete and reinstall the App it doesn’t work 

any help gratefully received as it is very frustrating 

[Tmlarv]

EE tech support looked & could only fix it by changing the password so it doesn’t contain any special characters such as & ! £ etc.