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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2648 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15504 Views
  • 51 replies
  • 65 Helpful

Resolved! The £10 PACK was charged but not added to my number

I am using a £10 PACK and I had a £10 credit to renew next month. The system took a 10£ credit from me and allegedly renewed my package.I have a message that I can use the contents of the package for the next 30 days but in the current state on "My E...

Vox by Visitor
  • 1170 Views
  • 1 replies
  • 1 Helpful

Eye hub going red

Hi I came home tonight and my eye hub has gone red I’ve reset it but still going red can anyone help please 

Broadband outage

Hello,Where can I get information about broadband outage locally please?

73sk by Visitor
  • 357 Views
  • 2 replies
  • 0 Helpful

I cant see recurring payment option on my PAYG account

When I try and set up a recurring payment option on my PAYG account, my account does not show the recurring payment option on my account. I can do a one off top up, but not set up the recurring payment option as it does not show as an option. Has any...

Resolved! 4GEE home Mobile broadband Router Help

Hi, Just upgraded to this new EE router can connect to the normal wifi with it, but cant log into the 5ghz wifi just keeps coming up saying wrong password, even though its the one on the back of the router tried on phone and on laptop.  Thought would...

Resolved! 2nd phone on account

I wanted to look at adding a 2nd phone to my account, but computer says no. Just wondered why this is, I don't really want to go into the shop just to browse models and prices

Dave_R2 by Visitor
  • 965 Views
  • 1 replies
  • 1 Helpful

Resolved! Cancel orange contract with no details

Hi  i have found out out that I have been paying an orange account for the last 13 years. I thought this was cancelled many years ago. I have no account, bills don’t get sent anymore and can’t remember the number. Any ideas how I cancel this?  Cheers

bickles by Visitor
  • 998 Views
  • 1 replies
  • 0 Helpful

Trade in discount

Hi, I am due for an upgrade and have ordered an IPhone 13 Pro Max in graphite. I have upgraded via the trade in discount and need to post my current phone to EE when I receive my upgrade. My iPhone 13 pro max is on pre order and I understand this cou...

Smart WiFi 4g smart mini

I've just used my 4g smart mini for the first time. I'm trying to find out how much data I have left. There doesn't seem to be an option on myee. 

KenB7 by Visitor
  • 291 Views
  • 1 replies
  • 0 Helpful

Number Transfer

Is it possible to port a number from O2 to EE if the old SIM no longer works & I can't get a PAC?  The SIM hasn't worked for about 6 weeks

michH by Investigator
  • 483 Views
  • 4 replies
  • 2 Helpful