Claiming Galaxy Buds +

[Parcmaison]

Hi, 

I ordered a new S21 a few days ago and am therefore waiting up to 21 days for it to be dispatched. I just wanted to check that if I receive the phone after the 30/9/21 (the cut off for the promotion) I will still be eligible for the free earbuds and smart tag promotion as I have purchased the phone within the promotional period? 

[Christopher_G]

Hi @Parcmaison

Welcome to the community. 🙂

Yes, since you ordered within the promotional period, you'll still be able to claim them through the Samsung Members app, once you've received your phone. 🙂

Chris

[donnahughes84]

@Parcmaison Hey I ordered around the same time as you and was told 7 days 🤷 even chose violet to avoid anymore waiting. I see lots of people in the same boat thinking 7 days then...nothing. Were you told 21 days? I'd rather just know a more definitive date than being told an earlier one and being disappointed � great to know the buds offer still stands I was wondering that too

[Danni111]

Hi,

Could you please help me with claiming my samsung buds ?

I've tried ordering them through the samsung members app but you can't select EE as a store?  Any ideas why or what we should select? 

Thank you in advance: )

[Leanne_T]

Morning @Danni111

Thanks for coming to the community. 

Have you tried submitting your claim on the Samsung rewards site here? 

Thanks. 

Leanne.

[Vinowarr]

Hi,

I have also encountered this problem, the drop down menu doesn't have EE listed, however in the terms and conditions it is listed as a participating store.

This is when using the link you sent. 

Cheers.

[Leanne_T]

Hi @Vinowarr

EE is showing in the drop down for me this morning, can you try typing EE and this should show for you? 

Leanne 🙂

[Vinowarr]

Hi Leanne, 

Most bizarre, it is now showing for me also, it definitely wasn't yesterday!? 

Oh well, seems okay now. 

Thanks for that. 

[Leanne_T]

Very strange @Vinowarr

Thanks for coming back and letting me know. 

Leanne 🙂