Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Upgrade and free gift

ShazzaW13
Investigator
Investigator

‎10-10-2021 12:32 AM

Hi. 

I have seen posts about people getting free gifts when you upgrade. Is this for selected users only?

 

I have checked my upgrade and it says upfront fees, does anyone know why these fees need to be paid and why these are required? 

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎10-10-2021 08:09 AM

@ShazzaW13  The upfront cost is to part cover the costs of the device.   The cheaper the tariff the more upfront cost you need to pay.  The higher the tariff the less you pay.    Mobile phones are not cheap devices and the tariff doesn’t cover the whole cost of the device.   Go back 7-10 years and you might of got the device for nothing as the network would cover that cost and that’s only because the devices were a lot cheaper to purchase then. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Leanne_T
EE Community Support Team
In response to Chris_B

‎10-10-2021 08:34 AM

Hi @ShazzaW13

 

Thanks for coming to the community. 

 

Free gifts are for selected devices and will show on the EE Shop if this is available. 

 

Are you looking to upgrade early? 

 

Is the fee for the phone? 

 

Leanne.

0 Helpful