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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2661 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15592 Views
  • 51 replies
  • 65 Helpful

EE access controls, group empties after any reboot

EE Smart Router Firmware version: v0.04.01.05202-EENot sure whether this is a bug or a fault or some sorts of annoying feature!I use a groups to limit internet access overnight.I have noticed each time I power off the router that the members of this ...

alexank by Visitor
  • 379 Views
  • 2 replies
  • 0 Helpful

Broadband down since Friday 8pm

Hi, has anyone else in north east Scotland area lost broadband & still waiting for it to be connected? Mines been off since 8pm Friday night & not getting much help from EE, can’t get hold of them at all. Just wondering if much people been affected. ...

Crawfn68 by Explorer
  • 306 Views
  • 1 replies
  • 0 Helpful

Resolved! Re: Order tracking: pay monthly orders

Afternoon,I ordered an Samsung s21 128gb phantom grey on 29th August. I received the email confirming my order and have heard nothing since. Any idea when the phone is likely to be dispatched? Thanks.

New handset hasn’t arrived

Hi, last week I decided to go for an upgrade due to the fact that my elderly handset is rapidly becoming obsolete, Upgrade went smoothly and was expected the new phone to arrive within a couple of days, however after a week now I have not only not re...

Jh71 by Visitor
  • 303 Views
  • 1 replies
  • 0 Helpful

Re: S20 FE dropping out of network

I am having the same issue, but with a two week old iphone 13pro, its only happened since swapping the sim from my older iphone XS. Happens once a day, remove and refit the sim and it resolves the issue, but only temporarily. 

Wilber69 by Investigator
  • 475 Views
  • 5 replies
  • 0 Helpful

Samsung A40

My Samsung flashes when I press the power key. The homescreen does not show up and I have to press the power key and tap the screen at the same time ,multiple times for the homescreen to appear. I have reset my phone multiple times and still no chang...

SammyJo84 by Valued Contributor
  • 328 Views
  • 1 replies
  • 1 Helpful

EE not unlocking my handset

Details: Bought direct from EE. Now out of contract. I have passed the handset to my son and need it unlocking for him to use a new network.Tried so-far: Called a CSO 17/11/21: who confirmed that they will start the process to unlock it. Filled in th...

No-happy by Visitor
  • 520 Views
  • 2 replies
  • 0 Helpful

Sim only smart plan

I upgraded to a sim only plan that included a smart benefit, showing Apple Music as an option in the advert. But when you click smart benefits Apple Music isn’t a option? It’s only a option on add ons. And increases my bill by £10. How do I get Apple...

Free Early Upgrade

i, my account says that I am able to upgrade early for free, but if I try to click through, either the upgrade fee is still on the phone, or if I have founf a phone and plan with the upgrade fee crossed out, the link does not work.  It is just an ima...

ncaton by Investigator
  • 1596 Views
  • 10 replies
  • 0 Helpful