Order tracking: pay monthly orders

[Lewist_93]

Afternoon,

I ordered an Samsung s21 128gb phantom grey on 29th August. I received the email confirming my order and have heard nothing since. Any idea when the phone is likely to be dispatched? Thanks.

[Leanne_T · Accepted solution]

Hi there @Lewist_93

Thanks for posting on the community. 

The model you have ordered is showing, 'Out of stock now - Available to order. Expect despatch within 7 days'

You will receive a text or email from DPD with delivery information, once your phone has been dispatched. 

Leanne 🙂

[Lewist_93]

Thanks for the help. 

[Leanne_T]

No problem at all @Lewist_93

Have a lovely day 🙂

[Lennyparsons185]

Hi ordered upgrade yesterddy over 24 hours ago no confidmation email or text no tracking either can yoi help sdid delvery woild be today

[Christopher_G]

Hi @Lennyparsons185

Welcome to the community and thanks for ordering. 

Which phone did you order? Please include colour and memory size where applicable.

Chris

[Lennyparsons185]

Google pixel 6 sorta seafoam 6.4 inch ordered yesterday at around 8.00 am

[Lennyparsons185]

Ooops sorry Chris forgot to mention you

[Christopher_G]

Thanks, @Lennyparsons185. 🙂

That device is definitely in stock. You would usually hear from DPD the day before, or morning or delivery.

Are you able to track it through the DPD app using your address?

Chris

[Lennyparsons185]

No cant do as yet,  no email or text tracking says no lol thanks for your help.