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Order tracking

GA68
Explorer

‎26-12-2021 06:27 PM

Hi all ! I ordered a galaxy s21 with free chromebook promotion ! I got an e mail confirming my order , I checked next day & my order briefly appeared on my ee app , then disappeared next time I checked & I can't check my order on tracker ! I paid my £50 upfront fee , can anyone give me a clue as to what may be happening ? 

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1 REPLY 1
Northerner
Grand Master
Grand Master

‎26-12-2021 10:36 PM

Hi @GA68 

 

If order tracking isn't working then you need to call EE CS on 150.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
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