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Lack of order tracking

chloemckea
Visitor

I ordered a phone from you yesterday, it said 24 hour delivery yet the only email I have received has been a confirmation of purchase? Any time I input the order number the tracking section says it can’t show my order details but to keep an eye out for emails or texts. I would like to know when my phone will be arriving and whether it’ll be before Christmas as it was stated on your website that it would be. I also understand we’re in a pandemic and things are complicated however false advertising on a website doesn’t really look well for you as a company. Any response other than a template one would be amazing. Thank you.

2 REPLIES 2
Chris_B
Grand Master
Grand Master

@chloemckea  You have an order number not a tracking number. You’ll receive a tracking number once a device has been allocated to you. 

 What phone did you order ? Storage size and colour 

Jon_K
Former EE Employee

Hi @chloemckea.

 

Welcome to the community.

 

You'll get a text from DPD with your one-hour delivery slot when your phone is ready to be delivered.

 

As mentioned by @Chris_B, what phone did you order?

 

Jon