New phone

Sarah942
Explorer

‎20-12-2021 06:15 PM

  • I ordered the iPhone 13 pro max on the 12th of December and haven’t heard anything about when my new phone is going to be in my tracking to my order confirmation it only says order confirmed 
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3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎20-12-2021 08:04 PM

@Sarah942  There are 16 different types of the iPhone 13 pro max what did you order ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Sarah942
Explorer
In response to Chris_B

‎20-12-2021 08:11 PM

iPhone 13 pro max 5G 128gb Graphite 

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Chris_B
EE Community Star
EE Community Star
In response to Sarah942

‎20-12-2021 08:17 PM

@Sarah942  At that spec the website says “Usually despatched within 14 days.”.  So you’ll be waiting a little longer still. 
 

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To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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