S20 FE dropping out of network

[Wilber69]

I am having the same issue, but with a two week old iphone 13pro, its only happened since swapping the sim from my older iphone XS. Happens once a day, remove and refit the sim and it resolves the issue, but only temporarily. 

[Leanne_T]

Hi @Wilber69

Thanks for posting. 

Did you get a new SIM card with your upgrade but are using the old one?

Thanks. 

Leanne.

[Wilber69]

Hello, i purchased the iphone 13pro outright as a sim free unit, so did not upgrade or get a new sim

card

[Christopher_G]

Hi @Wilber69

Do you still have your old phone to try the SIM card in?

Also, could you check to see if there are any maintenance works in your area please? You can check the status of the network on our coverage checker.

Chris

[Wilber69]

I do and the sim seems to work fine in the old handset. The sim is about 6 years old.

i have checked, there are coverage issues in my area 

[Christopher_G]

OK thanks, @Wilber69

I would suggest speaking to our technical support team so that they can run through some tests with you.

Chris