Details: Bought direct from EE. Now out of contract. I have passed the handset to my son and need it unlocking for him to use a new network.
Tried so-far: Called a CSO 17/11/21: who confirmed that they will start the process to unlock it. Filled in the form online because there has been no response since that time, at time of posting.
Both 150 and the website seem decidedly unhelpful unless I am aiming to spend more money at EE. Can no longer get through on 150 after 45 minutes: I am assuming the 'high volume of calls' are probably other unhappy customers.
Because of this, I will be leaving EE as soon as my remaining contract expires in January: I've had enough.
Is there a more direct way to contact EE to get this sorted, rather than spending half my day listening to awful pop music and a repeated automated message of apology?
