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Upgrade charge taken 2 times no order confirmation

Callymcg
Explorer

‎17-07-2021 03:32 AM

E9CA8926-1658-490B-93B1-ED26E622422B.png

Doesn’t say I’ll be refunded or anything and still making me upgrade again? 60£ taken and yet no certainty where that money’s gone???

0 Helpful
2 REPLIES 2
Callymcg
Explorer

‎17-07-2021 03:44 AM

Upgrade without fee has been confirmed? So I presume I should be refunded right? Or will I just lose 60£?

0 Helpful
Christopher_B
EE Employee
In response to Callymcg

‎17-07-2021 09:30 AM

Hi @Callymcg

 

Welcome to the EE Community.

 

I hope you're well and having a nice weekend, other than this issue of course.

 

Can I just check, did the deal you chose have no handset cost, and was it an early upgrade or standard? 

 

Thanks

 

Chris

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