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No confirmation email!

Tonypee1
Investigator
Investigator

‎22-12-2021 02:41 AM

Hi can anyone help? I have ordered my iPhone 13 pro max this evening. Guy on the telephone said everything was tip top. But I’ve realised I still have no confirmation email. Has anyone else found this!? I ordered my upgrade over the telephone. Please help!! 

0 Helpful
7 REPLIES 7
Northerner
Grand Master
Grand Master

‎22-12-2021 06:20 AM

Hi @Tonypee1 

 

You'll probably receive it today. Alternatively check your spam/junk folders.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
0 Helpful
Christopher_G
EE Community Support Team

‎22-12-2021 08:15 AM

Hi @Tonypee1

 

Welcome to the community.

 

You don't always get an order confirmation when ordering over the phone. If they confirmed it's going through, it should be going through the process.

 

Which colour and memory size did you order? Did they say when to expect delivery?

 

Chris

0 Helpful
Tonypee1
Investigator
Investigator
In response to Christopher_G

‎22-12-2021 09:29 AM

Hi I ordered silver, 128GB. The upfront cost and delivery cost had came out my account. The guy said I should receive it the next working day!? 

0 Helpful
Christopher_G
EE Community Support Team
In response to Tonypee1

‎22-12-2021 09:41 AM

Yes, that model is in stock and usually dispatched within 1 day, @Tonypee1

 

You should hear from the courier company soon. If you're worried about your order at all, you can check it with our Mobile Care team.


Chris

0 Helpful
Tonypee1
Investigator
Investigator
In response to Christopher_G

‎22-12-2021 09:48 AM

I phoned and spoke to a customer service guy, he said it’s showing on system as ‘picked’ what does that mean? 
Thank you. 

0 Helpful
Christopher_G
EE Community Support Team
In response to Tonypee1

‎22-12-2021 09:58 AM

It means it's being processed and on its way to the courier, @Tonypee1.

 

Chris

0 Helpful
Tonypee1
Investigator
Investigator
In response to Christopher_G

‎22-12-2021 10:05 AM

Ok, that’s great. Thanks very much for your help! Fingers crossed I’ll receive it later on today. 
Thanks again.