Charged twice upgrade fee

[Carlaxx2005]

Have just upgrade my 4g device and I've been charged the upfront fee twice! 

[Leanne_T]

Hi @Carlaxx2005

Thanks for posting 🙂

Is the payment showing as pending? 

When did you place the order? 

Speak soon. 

Leanne. 

[Carlaxx2005]

Hi leanne the order was placed this morning and both payments have been taken 

[Leanne_T]

Thanks @Carlaxx2005

In this case, please give us a call on 150 or 0800 079 8586 and the team will get this looked into for you. 

Let me know how you get on 🙂

Leanne.

[Carlaxx2005]

Thank you 😊 

[Leanne_T]

No problem @Carlaxx2005

Leanne 🙂