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No order comfirmation

Kate2798
Visitor

‎20-12-2021 05:16 PM

I placed an upgrade over the phone and not received a confirmation email

0 Helpful
3 REPLIES 3
Valentine85
Visitor

‎20-12-2021 06:30 PM

I have upgraded my contract 10 days ago for a iPhone 13 pro max 256gb, as well I pay £50 upfront cost, and still waiting for order confirmation. I have checked my ee account every 3 days and they are not able to give me any information. No email, no text, nothing. I have the filling that I’ve been scammed. This ee customer service and personal account has been disappointed me since I sign my first contract in 2015. 

0 Helpful
Christopher_G
EE Community Support Team

‎21-12-2021 08:18 AM

Hi @Kate2798

 

Welcome to the community.

 

Which phone did you order? Please include colour and memory size where applicable.

 

Chris

0 Helpful
Christopher_G
EE Community Support Team
In response to Valentine85

‎21-12-2021 08:19 AM

Welcome to the community, @Valentine85.

 

Which colour did you choose? I'll check our stock levels.


Chris

0 Helpful