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insufficient sums

DOOA
Visitor

‎21-12-2021 07:09 AM

Why was I told I had insufficient sums to make a call when I had 179 minutes left

0 Helpful
3 REPLIES 3
JLGSYCI
Established Contributor
Established Contributor

‎21-12-2021 07:54 AM

If you believe you're still within your minutes allowance then your best bet is probably to call CS on 150 so they can look at your account.

0 Helpful
Chris_B
EE Community Star
EE Community Star

‎21-12-2021 08:03 AM

@DOOA   Insufficient  funds means you had no credit to pay for the call as it was a chargeable number you was calling it has nothing todo with the call allowance you still have. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎21-12-2021 08:32 AM - edited ‎21-12-2021 08:35 AM

@DOOA : What are the 1st 6 digits of the number you are calling

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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