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Unlock code needed

Colleen23
Investigator
Investigator
  1. I need to request the unlock code for old phone after getting my new upgrade, can't seem to get help
9 REPLIES 9
XRaySpeX
EE Community Star
EE Community Star

Where did you yourself get this device itself originally? Did you buy it yourself new direct from EE or from a 3rd-party reseller or is it 2nd-hand? The unlocking process & costs are different.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
It was my phone I upgraded and now my dad has my phone but I need to unlock so he can use it

Get Outlook for Android

Yes, it might be your phone, but where did you buy it from?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
It's from my ee contract... ee as I said it's my phone from my contract

Get Outlook for Android

I'm asking where not what. Where did you buy your EE contract from? It didn't need to be from EE directly but could be a 3rd party reseller.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Leanne_T
EE Community Support Team

Hi @Colleen23

 

Thanks for coming to the community. 

 

You can find full information in our Unlocking your EE mobile phone or device, post.

 

If you select how you purchased the device you will see the correct details on how to unlock the phone. 

 

Leanne 🙂

As I said EE I need the unlock code

Get Outlook for Android

Hi @Colleen23 ,

 

If you got the phone direct from EE and you wish to remove the network lock so the phone can be used with another service provider, you may find the below URL useful. Good luck! 🤓

 

https://ee.co.uk/help/help-new/getting-started-and-upgrading/unlock-your-phone/unlock-a-ee-device-to...

 

Just so that you do not miss it, the above advice to visit this link is also worthwhile: https://community.ee.co.uk/t5/Unlocking-your-device/Unlocking-your-EE-mobile-phone-or-device/td-p/76...

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Leanne_T
EE Community Support Team

Thanks @Colleen23

 

In this case, see our How to unlock your EE pay monthly phone or device, post for ways to unlock the phone. 

 

Leanne.