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26-06-2021 02:27 PM
26-06-2021 02:31 PM
Where did you yourself get this device itself originally? Did you buy it yourself new direct from EE or from a 3rd-party reseller or is it 2nd-hand? The unlocking process & costs are different.
26-06-2021 02:43 PM
26-06-2021 02:45 PM
Yes, it might be your phone, but where did you buy it from?
26-06-2021 02:59 PM
26-06-2021 03:06 PM
I'm asking where not what. Where did you buy your EE contract from? It didn't need to be from EE directly but could be a 3rd party reseller.
26-06-2021 03:18 PM
Hi @Colleen23
Thanks for coming to the community.
You can find full information in our Unlocking your EE mobile phone or device, post.
If you select how you purchased the device you will see the correct details on how to unlock the phone.
Leanne 🙂
26-06-2021 03:18 PM
26-06-2021 03:20 PM - edited 26-06-2021 03:22 PM
Hi @Colleen23 ,
If you got the phone direct from EE and you wish to remove the network lock so the phone can be used with another service provider, you may find the below URL useful. Good luck! 🤓
Just so that you do not miss it, the above advice to visit this link is also worthwhile: https://community.ee.co.uk/t5/Unlocking-your-device/Unlocking-your-EE-mobile-phone-or-device/td-p/76...
26-06-2021 03:20 PM
Thanks @Colleen23
In this case, see our How to unlock your EE pay monthly phone or device, post for ways to unlock the phone.
Leanne.