EE Community Support Team

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE.


All devices purchased directly from EE, either pay as you go or pay monthly, are locked to our network.


From 01 August 2017 any Apple device which was purchased directly from EE on or after 1 September 2015 will be unlocked automatically once the device reaches 18 months old.


This means you may not need to request your device to be unlocked if you purchased the Apple device on or after 1 September 2015.


You can now check the lock status of your EE Apple device via the online unlock request form or by texting UNLOCK to 150.


If you do not have an Apple device, or bought this before 1 September 2015 please use the links below to unlock the device.


If your Pay Monthly Apple device is locked, you can now unlock this directly through My EE online, simply login when directed.







How do I know if my phone or device is locked?


Try a different network SIM card in your device. If it doesn’t work, it is likely that your device is locked. Text UNLOCK to 150 to check the status of your Apple device.



What is my IMEI number and how do I find it?


IMEI is your International Mobile Equipment Identity, a unique number used to identify your individual device. Made up of around 15 digits, the code is typically found behind the battery or in your device’s settings. You can also retrieve your IMEI by dialling *#06#.


I’m no longer an EE customer, can I still unlock my phone or device?


Yes, you can fill in the online unlock request form.


How will I receive my unlock code?


If you are getting an iPhone or a Samsung unlocked, the unlock details will be sent via a text message. If the device is not in use, you’ll need to provide another UK mobile number as an alternative contact. For any other device the information will be sent to the email address you provided.



Important information


If we are ever unable to unlock a device due to software issues, we will contact you and refund the unlocking fee, if it has been charged. We will then direct you to the manufacturer.


If you haven’t received your code within ten days and haven’t received a text saying we’re waiting for the codes from the manufacturer, please get in touch with Customer Care.



Did you know…?


Unlock codes are also known as: MEP code (Blackberry), NUC (Network Unlock Code), and subsidy PIN.


Unblocking is different to unlocking: Your phone or device can become blocked in several ways (for example, entering the wrong SIM PIN number three times in a row).


To unblock your SIM card you will need to use something called a PUK (Personal Unblocking Key) code.


For help with your PUK code see the help page >


If you have any further questions, let us know below.


by Grand Master
Grand Master

Re: Unlocking your EE mobile phone or device



Got to give it to EE on this as it took less than a minute to unlock my device from request confirmation to confirmation of unlock.  This beats my previous best of just under 36 hours.  






EE Community Support Team

Re: Unlocking your EE mobile phone or device

Hi @Chris_B


It's great that your handset has been unlocked before the full given timescale. Thank you for leaving this feedback!


I hope you enjoy the rest of your Sunday afternoon and that the weather is better than rainy Newcastle.


Katie 🙂


by Grand Master
Grand Master

Re: Unlocking your EE mobile phone or device

@Katie_B   The weather is ok I might even cut the grass in a bit.  

Let's get started

Join the EE Community to ask, answer, learn and share.