Unlock code needed

[Colleen23]

1. I need to request the unlock code for old phone after getting my new upgrade, can't seem to get help

[XRaySpeX]

Where did you yourself get this device itself originally? Did you buy it yourself new direct from EE or from a 3rd-party reseller or is it 2nd-hand? The unlocking process & costs are different.

[Colleen23]

It was my phone I upgraded and now my dad has my phone but I need to unlock so he can use it

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[XRaySpeX]

Yes, it might be your phone, but where did you buy it from?

[Colleen23]

It's from my ee contract... ee as I said it's my phone from my contract

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[XRaySpeX]

I'm asking where not what. Where did you buy your EE contract from? It didn't need to be from EE directly but could be a 3rd party reseller.

[Leanne_T]

Hi @Colleen23

Thanks for coming to the community. 

You can find full information in our Unlocking your EE mobile phone or device, post.

If you select how you purchased the device you will see the correct details on how to unlock the phone. 

Leanne 🙂

[Colleen23]

As I said EE I need the unlock code

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[mikeliuk]

Hi @Colleen23 ,

If you got the phone direct from EE and you wish to remove the network lock so the phone can be used with another service provider, you may find the below URL useful. Good luck! 🤓

https://ee.co.uk/help/help-new/getting-started-and-upgrading/unlock-your-phone/unlock-a-ee-device-to...

Just so that you do not miss it, the above advice to visit this link is also worthwhile: https://community.ee.co.uk/t5/Unlocking-your-device/Unlocking-your-EE-mobile-phone-or-device/td-p/76...

[Leanne_T]

Thanks @Colleen23

In this case, see our How to unlock your EE pay monthly phone or device, post for ways to unlock the phone. 

Leanne.