Lost all my passwords!

[dvdheever]

Hi there

I've recently also lost our new Mobile EE WiFi password. I have read your instructions to this person, but would like to understand how resetting the device will give me a new password? Do I not need to set one up somewhere? Many Thanks Dené

[XRaySpeX]

@dvdheever : Resetting your device will take it back to factory settings with the pwds that you'll find on the labels on it.

[dvdheever]

Hi there, what labels are you talking about?Thanks!Sent from my Galaxy

[XRaySpeX]

Labels stuck on bottom of device usually or under the battery cover, if there is 1. Alternatively, it may have come with a KeepMe card with pwds on.

[dvdheever]

Aah thank you so much! Was so excited to find the password on the back of the cover, but it doesn't work. 🙈Sent from my Galaxy

[James_B]

Hi @dvdheever,

If the password has been changed, you'll need to complete a factory reset as described above, to switch back to the default password.

James

[dvdheever]

I haven't changed the password. Wouldn't know how.Sent from my Galaxy

[XRaySpeX]

@dvdheever : Where or for what are you using the pwd you found under the battery cover?

[James_B]

Hi @dvdheever,

If you haven't changed the password, the default password should still work.

Are you entering the password exactly as it is printed? (It's case sensitive)

James

[dvdheever]

Hi JamesYou might have missed my first text. So we lost the box the modem came in with the password. So we don't know the password. So I thought the password someone told me to retrieve on the cover would be the same?Sent from my Galaxy