EE have been charging me for a second line I never signed up for

[Aimee33]

I am absolutely fuming! Checking through my bills I have been charged an extra £264 for a phone line I never signed up for, I do not own the device and obviously have never used it.

Is EE a huge scam? Surly it's illegal to be charging me for a contract I have NEVER signed. I have absolutely lost my faith in EE after being a loyal customer for many years.

Tried calling the phone lines at 8:30 when the recording states they close at 9. What is going on!!!

[Mustrum]

How long has this been happening?

Is this a landline, do you also have broadband?

I think the contact centres close a little earlier on public holidays.

[Mikey311]

This has happened to me I didn't need or want the extra line so what I thought was a £36 plan is now £81

Didn't know it happened until I got charged which was after the 14 days so I was told there is nothing I can do about it.

[Leanne_T]

Hi @Mikey311

Thanks for posting. 

Where did you take out the contract? 

Did you request an upgrade and have had an additional contract added?

Thanks 🙂

Leanne. 

[Mikey311]

Hi leanne,

I done the contract on the my ee app.

But yes I clicked on upgrade and agreed to the £36 plan (which was disscounted)

No mention of an extra line whatsoever.

When I rang up they said because its after 14 days nothing could be done.

[Leanne_T]

Hi @Mikey311

Thanks for coming back to me. 

Did it add a 10% additional line discount? 

Leanne.