Itemised current usage error

[Octavia44]

I would like answer to same question please?  
Thanks.  

[XRaySpeX]

@Octavia44 : Are you on contract or PAYG?

[Octavia44]

12m Essential Sim plan. 
but I don’t see what having a contract or PAYG makes a difference when being able to see my itemised calls/texts/usage whether on the app or web pages? 

[XRaySpeX]

On contract you need to call CS to order Itemised Billing @ £2.50 pm. PAYG users can see their itemised usage just for the last 30 days.

[Octavia44]

Why is this required now? I’ve never had to pay extra before.


Sent from my iPhone

[Christopher_B]

Hi @Octavia44

I hope you're well and having a nice weekend, are you up to much or just having a chilled one? 

This charge has been in place a while now. If you take a look at your older bills it should show this charge.

Thanks

Chris 

[Octavia44]

You don’t appear to be getting the point of my question!  
Obviously I realise there are costs incurred when I use my allowances up or go outside the boundaries I’m permitted. 
N.B.  What I want to know is:

Why can’t I now “see” what I’m being charged for as excess charges on the MyEE App - then I’d be happy to pay & curb my actions on the future. I have had excess use charges before, but have been able to see why & when this has happened & have rectified it. 
Now though I can’t check during the month & will have to wait for the bill, I suppose?  When I click on yellow ‘See all charges’ - the App closes!  

[Octavia44]

(Tried to post pic of the button but heyho - you didn’t reproduce it!) #notsurprised

[Christopher_B]

Thanks for clarifying that @Octavia44

Could I just check if you have the latest version of the My EE app installed?

Thanks

Chris

[Octavia44]

Yes, I have the latest version - only a few days ago, certainly no more than 2 was ago I’m sure.