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Re: Itemised current usage error

Octavia44
Contributor
Contributor

‎09-07-2021 09:49 PM

I would like answer to same question please?  
Thanks.  

0 Helpful
15 REPLIES 15
XRaySpeX
Grand Master
Grand Master

‎10-07-2021 01:55 AM

@Octavia44 : Are you on contract or PAYG?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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Octavia44
Contributor
Contributor
In response to XRaySpeX

‎10-07-2021 08:48 AM

12m Essential Sim plan. 
but I don’t see what having a contract or PAYG makes a difference when being able to see my itemised calls/texts/usage whether on the app or web pages? 

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Octavia44

‎10-07-2021 02:31 PM

On contract you need to call CS to order Itemised Billing @ £2.50 pm. PAYG users can see their itemised usage just for the last 30 days.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Octavia44
Contributor
Contributor
In response to XRaySpeX

‎10-07-2021 04:14 PM

Why is this required now? I’ve never had to pay extra before.


Sent from my iPhone
0 Helpful
Christopher_B
EE Employee
In response to Octavia44

‎11-07-2021 08:31 AM

Hi @Octavia44

 

I hope you're well and having a nice weekend, are you up to much or just having a chilled one? 

 

This charge has been in place a while now. If you take a look at your older bills it should show this charge.

 

Thanks

 

Chris 

0 Helpful
Octavia44
Contributor
Contributor
In response to Christopher_B

‎11-07-2021 02:55 PM

You don’t appear to be getting the point of my question!  
Obviously I realise there are costs incurred when I use my allowances up or go outside the boundaries I’m permitted. 
N.B.  What I want to know is:

Why can’t I now “see” what I’m being charged for as excess charges on the MyEE App - then I’d be happy to pay & curb my actions on the future. I have had excess use charges before, but have been able to see why & when this has happened & have rectified it. 
Now though I can’t check during the month & will have to wait for the bill, I suppose?  When I click on yellow ‘See all charges’ - the App closes!  

4BAA61EA-35DA-4E5D-A1F2-510B65613ABD.jpeg

 

0 Helpful
Octavia44
Contributor
Contributor
In response to Octavia44

‎11-07-2021 02:57 PM

(Tried to post pic of the button but heyho - you didn’t reproduce it!) #notsurprised

0 Helpful
Christopher_B
EE Employee
In response to Octavia44

‎11-07-2021 03:04 PM

Thanks for clarifying that @Octavia44

 

Could I just check if you have the latest version of the My EE app installed?

 

Thanks

 

Chris

0 Helpful
Octavia44
Contributor
Contributor
In response to Christopher_B

‎11-07-2021 03:05 PM

Yes, I have the latest version - only a few days ago, certainly no more than 2 was ago I’m sure. 

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