Error when viewing pack

apalacio · ‎27-10-2021

I keep getting an error message when trying to view my current pack - this is on both the app and website. I have uninstalled and reinstalled the app, updated my phone and it still isn’t working - any ideas?

XRaySpeX · ‎27-10-2021

Use text AL to 150 instead in the meantime.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

mechaniz003 · ‎29-10-2021

Hello,

the issue is still going on, I tried to change my pack yesterday and couldn't do it, and this morning the issue persist?!?!?! How come this has not been fixed yet? Unnaceptable. I do not want to text, I would l would like to browse, is it too much ask in 2021?

Katie_B · ‎29-10-2021

Hello @mechaniz003.

Thanks for coming to the community.

I have sent you a private message for more details.

Katie 🙂

Katie_B · ‎29-10-2021

Hello,

Are you seeing this error with both the My EE app and My EE online?

Katie.

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Error when viewing pack