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£1 data pack and new pack types

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Blip5
Visitor

‎04-09-2021 11:57 PM

I have been using a £1 weekly data pack for a long time. Had many boosts on it, mostly on the data. I received a text about a new set of PAYG packs starting, and then £1 was deducted from my balance and the end date moved on a week as usual, but the amount of data/mins/texts didn't start again remaining at what was left from the previous pack. Is this an error? A change to one of the new type of pack? If I have to change to one of the new packs what happens to all my accumulated boosts?

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XRaySpeX
EE Community Star
EE Community Star

‎05-09-2021 01:07 AM - edited ‎05-09-2021 01:08 AM

If you switch to the new packs you will retain all your existing Boosts. However on the new packs you will auto earn new data only Boosts every 2 months but only up to 6 of the new Boosts.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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XRaySpeX
EE Community Star
EE Community Star

‎05-09-2021 01:07 AM - edited ‎05-09-2021 01:08 AM

If you switch to the new packs you will retain all your existing Boosts. However on the new packs you will auto earn new data only Boosts every 2 months but only up to 6 of the new Boosts.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP