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EE 5G sim being under traffic management

eegps
Contributor
Contributor

‎24-11-2021 03:00 PM - edited ‎24-11-2021 03:41 PM

So ive used 500gb of my 5G ee phone sim this month according to support .

My speeds 4g went from 100/20 to 10/4 for a week now.

Support say its likely traffic management. They also said there are ongoing network issues, for a while now- NO FIX TIME.

I cant check https://coverage.ee.co.uk/ as i get error "HTTP Status 400 – Bad Request".

 

Tried Sim in different 5g phones, I'm on Samsung note 10+ 5G.

Tried Reset phone. APN. Updated phone etc still slow speeds. 

 

When i initially joined Fair usage was 1TB limit then 650GB now 500GB in a few months it will be 100GB.

 

My 5G stopped working for over a year apparently there MAST issue i just read here today. 

 

 

1. Does traffic management refresh every month?

 

Also in my account current usage section, I use to see a GRID with the amount of data being used each day. All i see is now is "Get a monthly breakdown of all your usage. Call us on 150 or 07953 966 250 to discuss pricing".

 

2.How much is it to enable this again?

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8 REPLIES 8
XRaySpeX
Grand Master
Grand Master

‎24-11-2021 03:52 PM - edited ‎24-11-2021 04:17 PM

EE does not TM in normal usage - see EE Mobile Traffic Management KFI 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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eegps
Contributor
Contributor
In response to XRaySpeX

‎24-11-2021 03:55 PM - edited ‎24-11-2021 03:58 PM

EE Technical Support have said my account is flagged for traffic management.

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XRaySpeX
Grand Master
Grand Master
In response to eegps

‎24-11-2021 03:59 PM

They probably mean it's FUP'ed as you've exceeded your FUP.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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eegps
Contributor
Contributor
In response to XRaySpeX

‎24-11-2021 04:06 PM

So does this mean next month it should auto reset or would i have to request this by contacting support again?

 

 

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to eegps

‎24-11-2021 04:16 PM - edited ‎24-11-2021 04:16 PM

Depends on whether you keep doing it. EE reserve the right to move you to a business a/c if they consider you are not using it just for personal use, by going beyond their FUP.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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eegps
Contributor
Contributor
In response to XRaySpeX

‎24-11-2021 04:19 PM - edited ‎24-11-2021 04:21 PM

So isn't that them breaking there contract with me as the technical support guy says is 500GB but the document below says 600GB. Also I am using 1 tether device.

 

https://ee.co.uk/content/dam/ee-help/help-pdfs/EE-Price-Guides/ee-monthly-price-plans-02092020.pdf

 

UNLIMITED PLANS
50GB fair use policy applies outside UK. Personal, non-commercial use only. If you regularly tether 12 or more
devices, we will consider this non-personal use and have the right to move you to a more suitable plan. We will
consider usage above 600GB/month to be non-personal use and have the right to apply traffic management controls
to deprioritise your mobile traffic during busy periods or to move you to a business plan. You can gift up to 100GB.
Data usage on an unlimited plan will decrement from giftable allowance. Any data boost allowance will be added to
the giftable allowance.

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XRaySpeX
Grand Master
Grand Master
In response to eegps

‎24-11-2021 04:21 PM

A slip of the tongue or failing memory?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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eegps
Contributor
Contributor
In response to XRaySpeX

‎24-11-2021 04:25 PM - edited ‎24-11-2021 04:31 PM

Nope. I will chase this up again with customer service after 2 December if things haven't improved by then. 

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