Moving none EE number onto new EE sim card

[js632]

hi i am trying to switch my current number payg to EE sim card payg 

but can't do it at the moment, getting a ERROR msg like: PLEASE MAKE SURE YOU ENTER THE RIGHT PHONE NUMBER .IT MUST BE A UK PHONE NUMBER AND START WITH 07...

Everything is correct and i have both numbers correct and also the PAC CODE FROM my current provider, but still can't do it

any help please???

thanks await reply

[Chris_B]

@js632 if your having issues doing this just call customer services and they do it for you.   150 from your EE sim.   Your number will

not now be ported until Tuesday as number ports do not happen at the week end and the process will

not start till Monday now. 

[js632]

hi chris_b

thanks for the reply.

but everytime i do that says that i have to top-up my account??

already top-up ? i havent even managed to transfer the number

thanks await reply

[David]

Hi @js632 

If you call freephone 0800 956 3146 you should get through without the need to top up 🙂

[js632]

Thanks for that will try.

[kj1306]

So glad you posted this question - I'm having exactly the same issue on their online form. I wonder why its not recognising mobile numbers?

[James_B]

Hi @kj1306,

Welcome to the EE Community. 🙂

Which phone number isn't being recognised? Your temporary EE number or the number you want to keep?

James

[js632]

@ James_B

it doesn't say which one...just not going through at all

[James_B]

Hi @js632,

The first number you are asked to enter on the number transfer form is your temporary EE mobile number. Is it this one that isn't accepted?

James

[js632]

@James_B YES