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Welcome Pack TOP-UP £10 with 10GB but only got 5GB

js6321
Investigator
Investigator

‎20-11-2021 11:41 AM

 

hi there, i have just activated the new EE number and also top-up £10 but i only got 5GB on the card, but it says on the welcome pack £10 for 10GB PACK..

can you pls tell me why is that?

thanks await reply

0 Helpful
4 REPLIES 4
js6321
Investigator
Investigator

‎20-11-2021 11:34 AM

@James_B hi there, i have just activated the new EE number and also top-up £10 but i only got 5GB on the card, but it says on the welcome pack £10 for 10GB PACK..

can you pls tell me why is that?

thanks await reply

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎20-11-2021 12:25 PM

@js6321 : Look for the other 5GB in the Add-ons.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
js6321
Investigator
Investigator
In response to XRaySpeX

‎20-11-2021 12:35 PM

 

sorry but what kind of answer is that?

there is not 5GB on add ons..

 

Welcome Pack TOP-UP £10 with 10GB but only got 5GB

 

 

52 minutes ago

 

hi there, i have just activated the new EE number and also top-up £10 but i only got 5GB on the card, but it says on the welcome pack £10 for 10GB PACK..

can you pls tell me why is that?

thanks await reply

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to js6321

‎20-11-2021 12:41 PM

It was just a suggestion as to where it might be. Did you look in your online MyEE at Menu > Add-Ons?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful