credit card charges

nikos11 · ‎28-08-2021

Hi

my credit card is being charged every month as per the below:

I dont recognize the transaction nor do i have any service from EE/BT etc.

Can someone help me to terminate this weekly charge please?

thank you

Description

EE TOPUP VESTA EE.CO.UK IRL

Amount

GBP -10.00

Business Type

EE TOPUP VESTA

Country

IRL

Christopher_G · ‎29-08-2021

Hi @nikos11

Welcome to the community.

If you contact our Mobile Care team, they'll be able to find out what this payment is for and help you get it cancelled.

Chris

nikos11 · ‎29-08-2021

Thank you so much Chris for the quick response. I filed a web complaint form.

Kind regards

Nikos

XRaySpeX · ‎29-08-2021

That would be a top-up for a PAYG device.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Chris_B · ‎29-08-2021

@nikos11 I would call as it might take a few weeks to get resolved. You could be charged again in this time.

BrendonH · ‎29-08-2021

Do you have a PAYG device? If not then I would guess maybe your credit card has been cloned and someone is making purchases using it.

I'm not saying this is the case but it could be/

BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 14)
If I have helped please click the THUMB/SOLUTION buttons below

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credit card charges