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Extra charges apple

EmmaM89
Contributor
Contributor

‎21-12-2021 01:34 AM

Hi,  

 

I’ve been charged extra charges from Apple but Apple have refunded and I have credit notes stating that they have, has someone was buying stuff from my account and ee haven’t taken them charges off my bill and saying I have to pay them? can you help please?  

 

Emma 

 

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎21-12-2021 06:26 AM

Hi @EmmaM89 

 

Who do you share your account with or what extra charges have you incurred? If you've subscribed to something then that is your responsibility.

 

Thanks



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0 Helpful
EmmaM89
Contributor
Contributor
In response to Northerner

‎21-12-2021 01:22 PM

That’s not the point really Apple have refunded me the charges that was made so it shouldn’t be on my bill as I don’t have to pay for them so why are they still on my bill? 

 

Thanks 

Emma 

0 Helpful