Extra charges apple

EmmaM89
Contributor
Contributor

‎21-12-2021 01:34 AM

Hi,  

 

I’ve been charged extra charges from Apple but Apple have refunded and I have credit notes stating that they have, has someone was buying stuff from my account and ee haven’t taken them charges off my bill and saying I have to pay them? can you help please?  

 

Emma 

 

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2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎21-12-2021 06:26 AM

Hi @EmmaM89 

 

Who do you share your account with or what extra charges have you incurred? If you've subscribed to something then that is your responsibility.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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EmmaM89
Contributor
Contributor
In response to Northerner

‎21-12-2021 01:22 PM

That’s not the point really Apple have refunded me the charges that was made so it shouldn’t be on my bill as I don’t have to pay for them so why are they still on my bill? 

 

Thanks 

Emma 

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