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Spend cap removed by EE

Dee60
Investigator
Investigator

‎15-12-2021 11:38 PM

Myself and partner have had a spend cap of £0 since we joined EE About 5 years ago. All of a sudden our spend cap has been removed and now have extra charges related to the same number supposedly dialled on our separate phones at the same time adding over £50 to our bill. I have looked at my settings and tried to put the spend cap back on but the app won’t let me do this. Any idea how I can sort out this problem. EE have been no help at all.

0 Helpful
2 REPLIES 2
David
Brilliant Contributor
Brilliant Contributor

‎15-12-2021 11:41 PM

Hi @Dee60 

 

you will need to contact customer services on 150 they will be able to access your account and see what has happened with your spend cap.

 

Thanks,

 

David.

0 Helpful
Christopher_G
EE Community Support Team

‎16-12-2021 08:06 AM

Hi @Dee60

 

Have you spoken to our Mobile Care team? Hopefully they can investigate this and find out what's happened.

 

Chris

0 Helpful