From T Mobile to EE

russ123
Investigator
Investigator

‎22-12-2021 05:40 PM

Since my card expired and you altered my online account I can not register my new card check my phone usage and pretty much unable to do anything.

Ive been a customer for just about forever and I can't believe I have to ring 360 to put credit on and that works now and then. Cant you sort my account out so It is how it was before ? Every option I click on takes me back to the same page !

0 Helpful
5 REPLIES 5
russ123
Investigator
Investigator

‎22-12-2021 05:50 PM

I know what you mean ive been getting that for months and end up ringing 360 to put credit on and thats a joke, think they need to invest some of these billions their making  in a fit for purpose website and APP

0 Helpful
russ123
Investigator
Investigator

‎22-12-2021 05:54 PM

Ive tried with SAFARI and CHROME same thing happens you need a decent Tech team bro !

0 Helpful
russ123
Investigator
Investigator
In response to russ123

‎22-12-2021 06:07 PM

I want to register my card online but your website takes me in circle to a "THINKING OF LEAVING T MOBILE " page can't you just fix it ?

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to russ123

‎22-12-2021 06:32 PM

@russ123 : Only by switching from T-M to EE. Call CS to do so.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to russ123

‎23-12-2021 07:56 AM

Hi @russ123,

 

Are you using a T-Mobile plan rather than EE?

 

James

0 Helpful