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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2648 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15504 Views
  • 51 replies
  • 65 Helpful

Terrible service and pack problems

Last night, I CANCELLED my ongoing pack, I spent 20 minutes trying to change the pack from a £20 one (useless) to a £30 one. I kept getting error after error message, I took screenshots to show the times that I was wasting in doing so. I cancelled my...

Magicolle by Investigator
  • 405 Views
  • 3 replies
  • 0 Helpful

Re activation of account/number +remaining credit

Hello anyone. I have an EE account and have (had) a phone number associated on PAYG but have been abroad 3 months. Used company phone and not bothered with this one. Now its deactivated. Boo hoo!I had some credit on it.How do I reactivate number agai...

JANL2 by Contributor
  • 486 Views
  • 4 replies
  • 0 Helpful

Error Message Trying to Add Number

Hello, I just ordered a new EE 5G sim card, I am currently with GiffGaff but I will be moving over to EE once the sim card arrives. Whenever I log into EE it tells me that I must add my phone number before I can access my EE account, whenever I enter...

24hr delivery

I ordered a new phone yesterday as I was allowed to upgrade early I ordered the s21+ in phantom black, I chosen 24hr delivery to be delivered at my home address, but its still saying awaiting confirmation even tho I should have it today? 

Paul874 by Explorer
  • 439 Views
  • 4 replies
  • 1 Helpful

Resolved! Doro 8050

I have a query re my Doro 8050 , on the EE android system there is no drop down menu in contacts to merge contacts ??  But on the same phone using Vodaphone's android system the drop down menu exists  why  have EE not got this on their system -I have...

Mikerou1 by Explorer
  • 1727 Views
  • 3 replies
  • 2 Helpful

NR29 3QU Scratby

Very slow Internet at my holiday home, great coverage going by the signal checker. Get full 4g no problem but actually using Internet either through my phone or wireless router is very poor. I switched from 3 network hoping to be impressed....sadly n...

mogzguc76 by Investigator
  • 1055 Views
  • 6 replies
  • 1 Helpful

Free 6 months Apple Music

I was offered an Apple Music free 6 months but it won’t work even though it says that it’s active on my ee account. I’ve had a free trial before on another of my SIM cards but cancelled that to take this offer. Can someone help as to why it’s not wor...

Skipps by Explorer
  • 614 Views
  • 3 replies
  • 0 Helpful

Most BT Sport programs locked

I have just added BT to my account but when I open the app to watch anything most of the programs have a purple lock on them. Do I need to change something or is there a reason for this? If this how it is for EE customers I don’t really think it is w...

Apple Watch without sim

Hi, I’m wondering if anyone has tried using a Apple Watch without a sim paired with a iPhone with Utility Warehouse sim? Utility warehouse use EE. Does it work ok?

ClareMcd by Visitor
  • 1432 Views
  • 2 replies
  • 0 Helpful