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iPhone 12 - In Stock Order but no update since Sunday

RDP313
Explorer

I upgraded to an iPhone 12, 128gb, last Sunday which was in stock at the time but I'm yet to hear when it will be delivered.

8 REPLIES 8
Northerner
EE Community Star
EE Community Star

Hi @RDP313 

 

Have you checked EE order tracking?

 

https://myaccount.ee.co.uk/orderdetails

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Christopher_G
EE Community Support Team

Hi @RDP313

 

Welcome to the community and thanks for ordering.


Which colour did you choose? I'll check our stock for you.


Chris

Hi @Christopher_G 

 

It was in Blue.

Christopher_G
EE Community Support Team

The current delivery guidance is to expect dispatch within 14 days, @RDP313.

 

You'll hear from DPD when the phone is ready to deliver.

 

Thanks for your patience so far.


Chris

Hi, 

 

I am still waiting on a white iPhone 12. Do you know when they will be in stock again? 

Christopher_G
EE Community Support Team

Which colour and memory size did you choose, @Cparkes?


Chris

Hi, 

 

Its the  white one and 128gb

 

Thanks 

 

Carly

Christopher_G
EE Community Support Team

Thanks, @Cparkes

 

The current guidance is that 'we will deliver to you as soon as we receive more stock from the manufacturer'.

 

Thanks for your patience so far.


Chris