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iPhone 12 - In Stock Order but no update since Sunday

RDP313
Explorer

I upgraded to an iPhone 12, 128gb, last Sunday which was in stock at the time but I'm yet to hear when it will be delivered.

8 REPLIES 8
Northerner
EE Community Star
EE Community Star

Hi @RDP313 

 

Have you checked EE order tracking?

 

https://myaccount.ee.co.uk/orderdetails

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Christopher_G
EE Community Support Team

Hi @RDP313

 

Welcome to the community and thanks for ordering.


Which colour did you choose? I'll check our stock for you.


Chris

Hi @Christopher_G 

 

It was in Blue.

Christopher_G
EE Community Support Team

The current delivery guidance is to expect dispatch within 14 days, @RDP313.

 

You'll hear from DPD when the phone is ready to deliver.

 

Thanks for your patience so far.


Chris

Hi, 

 

I am still waiting on a white iPhone 12. Do you know when they will be in stock again? 

Christopher_G
EE Community Support Team

Which colour and memory size did you choose, @Cparkes?


Chris

Hi, 

 

Its the  white one and 128gb

 

Thanks 

 

Carly

Christopher_G
EE Community Support Team

Thanks, @Cparkes

 

The current guidance is that 'we will deliver to you as soon as we receive more stock from the manufacturer'.

 

Thanks for your patience so far.


Chris