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Expected delivery

Aaronrobb123
Investigator
Investigator

‎13-12-2021 10:17 AM

Morning, 

I ordered the iPhone 13 max pro 128GB in gold on the 11th. When I go onto the email and click track order its telling me its a preorder? 

 

Why is this as when I ordered it, it said expected dispatch to be 7 days from order. 

When I use the online tracker it says it can't provide an update. 

 

How long am I looking at waitind as it was supposed to be a Christmas gift so if it isn't going to be here ontime I need to get something for them to open Christmas day 

 

Thank you 

7 REPLIES 7
Chris_B
Grand Master
Grand Master

‎13-12-2021 10:22 AM

@Aaronrobb123  it doesn’t say 7 days at all it’s Usually despatched within 21 days.  So you’ll not get it in or around 7 days.     It’s a pre-order as you’re in a queue to receive one and you’ll get it when one can be allocated to you. 

0 Helpful
Daniiimaric
Investigator
Investigator

‎13-12-2021 10:33 AM

Same with me! Ordered on the 2nd expecting next day delivery… not happy at all. Now I keep getting messages and emails saying it my last chance about handing in my trade in phone but I’m obviously not going to send it without getting my new one!! Online tracker won’t work and there’s absolutely no information about my new device on my account whatsoever.. only a new number even though it was an upgrade?? Seriously debating cancelling the whole thing now..

Aaronrobb123
Investigator
Investigator
In response to Chris_B

‎13-12-2021 10:39 AM

When I ordered it said usually dispatched in 7 days otherwise I wouldn't have ordered it. Regardless of the time frame it's the fact the online tracker isn't working!! 

Daniiimaric
Investigator
Investigator
In response to Aaronrobb123

‎13-12-2021 10:41 AM

I know! Wouldn’t mind so much if I knew what was going on.. but I don’t like the fact they’re threatening to take off my trade in without even giving me the chance to send it off first once receiving my new phone:( 

Aaronrobb123
Investigator
Investigator
In response to Daniiimaric

‎13-12-2021 10:42 AM

There is nothing on my account about it either even though its an additional line on my account. When I click on the email it says order confirmed that's all. Nothing else and nothing at all on my account 

Daniiimaric
Investigator
Investigator
In response to Aaronrobb123

‎13-12-2021 10:44 AM

When you log into you EE account and it’s on the page where it tells you about your latest bill and what not, above that does it not have a drop down bar where your number is? It does for me so I click the new number but no info on the new phone comes up 

0 Helpful
Aaronrobb123
Investigator
Investigator
In response to Daniiimaric

‎13-12-2021 10:47 AM

Yeah, I clicked on that and there is nothing new there. I wouldn't mind if they told me on the phone when I ordered it I would be waiting but they didn't. She just went through everything and then said its all done. 

0 Helpful