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24hr delivery

Paul874
Explorer

‎29-08-2021 08:57 AM

I ordered a new phone yesterday as I was allowed to upgrade early I ordered the s21+ in phantom black, I chosen 24hr delivery to be delivered at my home address, but its still saying awaiting confirmation even tho I should have it today? 

0 Helpful
4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎29-08-2021 09:09 AM

@Paul874   You need to call customer services about this.  The longer you leave that the longer it’ll be before you get the device. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Northerner
EE Community Star
EE Community Star

‎29-08-2021 09:47 AM

Hi @Paul874 

 

What time did you order your device? 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Paul874
Explorer
In response to Northerner

‎29-08-2021 09:59 AM

Yesterday morning 

0 Helpful
Christopher_G
EE Community Support Team
In response to Paul874

‎29-08-2021 12:10 PM

Hi @Paul874

 

Which memory size did you choose?


Chris

0 Helpful