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Order

Tomsparx90
Investigator
Investigator

‎17-12-2021 07:30 PM

Ordered new iphone13 Pro max last Sunday,  

My order is confirmed but awaiting delivery date confirmation,  could you please update me as I can't track progress.

 

Many thanks 

0 Helpful
5 REPLIES 5
Katie_B
EE Community Support Team

‎18-12-2021 08:21 AM

Hello @Tomsparx90. 

 

Welcome to the community. 

 

Please could you confirm the colour and memory size you ordered?

 

Katie.

0 Helpful
Tomsparx90
Investigator
Investigator
In response to Katie_B

‎18-12-2021 08:23 AM

Hi its graphite 128gb 

0 Helpful
Katie_B
EE Community Support Team
In response to Tomsparx90

‎18-12-2021 08:28 AM

Thanks for confirming @Tomsparx90. 

 

I have checked and the current delivery guidance for the iPhone 13 Pro Max 128GB Graphite is to expect despatch within 14 days. 

 

I hope this helps, 

 

Katie.

Tomsparx90
Investigator
Investigator
In response to Katie_B

‎18-12-2021 08:37 AM

Thanks for the update , little disappointed as I was told within 7days last Sunday when order was placed so within another 14 days is a bit frustrating but thankful for your help and support. 

0 Helpful
Katie_B
EE Community Support Team
In response to Tomsparx90

‎18-12-2021 08:41 AM

I am so sorry to hear this @Tomsparx90. 

 

This is the current guidance from now, if you wish to chase your order please give us a call and our customer care team will be able to check this out for you. 

 

Katie 🙂